Frequently Asked Questions

If you’re dealing with a leak, turn off the water at your stopcock if you can. Move valuables or electricals away from affected areas. Don’t attempt repairs yourself.

We aim to complete most repairs on our first visit. Our vans are stocked with a wide range of parts, but if something specific is needed, we’ll order it promptly and return as soon as possible.

We treat emergencies as a priority. Response times vary depending on location and availability, but we’ll always do our best to get to you as quickly as possible—often within the same day.

Yes. All our work, including emergency repairs, is backed by our guarantee. If any issues arise after we’ve attended, just let us know and we’ll put it right.

Of course. If your plans change, simply get in touch as soon as you can. We’ll be happy to rearrange your appointment to a time that suits you better.

We recommend servicing your boiler once a year. Regular servicing helps keep it running safely and efficiently, and can prevent small issues turning into costly breakdowns.

Yes. Where a job involves other trades, we can liaise with trusted professionals to make sure everything runs smoothly and your project is completed to a high standard.